Last updated 7 August 2026 · Syla Group SAS
Account details you give us (name, email, phone), travel data needed to fulfil a booking (passenger names, document numbers, itineraries), device and eSIM activation data, and the conversation history you have with Syla agents. We do not collect biometric data.
To create and operate your account, to let our agents plan and execute bookings you approve, to activate connectivity, to prevent fraud, and to meet the legal record-keeping obligations that apply to travel and telecom providers.
Syla agents never complete a purchase without an explicit authorisation from your Identity Wallet. Spend limits, provider allow-lists and approval thresholds are set by you and can be revoked at any time from Wallet settings.
Only the providers required to deliver a booking you approved — airlines, hotels, transfer operators, carriers — and our payment and identity processors. We do not sell traveler data or share it for advertising.
Booking records are kept for the statutory period required by travel and telecom law. Chat history is kept until you delete it. Deleting your account removes personal data within 30 days, except records we must retain by law.
Access, rectification, erasure, portability, restriction and objection under GDPR. Exercise any of them from Settings → Privacy, or by writing to contact@syla.one.
